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8 June 2020

Ulster Rugby has this week submitted its plans for a phased return to training to the NI Executive, with a view to enabling the squad to train together by the end of June and participate in closed doors matches at Aviva Stadium – as proposed by the IRFU – from the weekend of 22 August.

With the increasing likelihood that the 2019/20 Guinness PRO14 season will be concluded behind closed doors, Ulster Rugby has also today outlined how this affects Season Ticket holders and those who bought tickets to Guinness PRO14 fixtures which remain postponed.

From today, Season Ticket holders will be entitled to claim an account credit of 20% of the value of their Season Ticket whilst purchasers of tickets to individual matches will be able to claim a full refund. Game Pass holders – Ulster Rugby’s Half Season Ticket – will be entitled to claim a 50% account credit. All claims must be made to the club by Tuesday 30 June.

Following the 30 June deadline, any outstanding credit/refund amount will be gratefully received by Ulster Rugby and will go towards ensuring that the club is in as strong a position as possible to return when the time is right. Full details and instructions have been communicated to supporters via email today.

Ulster Rugby CEO, Jonny Petrie, said: “In the unprecedented circumstances we all find ourselves in as a result of Coronavirus, it is important that we as a club make decisions which place the long-term interests of our supporters at the forefront.

“We would also like to take this opportunity to thank each and every one of our supporters – and in particular our dedicated Season Ticket holders – who have shown great patience and understanding as we continue to work through what is in no doubt the most difficult situation we are likely to face as an organisation. It is heartening to see how they have chosen to stand up and support us at this time.”

For further information, please visit the dedicated FAQs section on our website at: https://www.ulsterrugby.com/2020/06/ticketing-faqs-advice-for-ulster-supporters/

#TogetherUlster | 2020/21 Season Membership

Due to the introduction of social distancing measures at sporting events for some time to come, Ulster Rugby has taken the decision not to offer a traditional Season Ticket in 2020/21.

Instead, the club will be launching its new club membership – #TogetherUlster – the many benefits of which include priority access to match tickets as they become available. Keep an eye on our website and social media channels for more details and announcements.

All existing Season Ticket holders will retain their rights and benefits for the 2021/22 season when the club expects to reintroduce a Season Ticket offering.

SUMMARY

Season Ticket holders:

  • Supporters can apply for a credit of 20% of the value of their Season Ticket.
  • To claim this credit, supporters must apply by 5pm on Tuesday 30 June.
  • Supporters have the option to donate the credit amount to the club if they wish.
  • Supporters will receive an email with all necessary details and instructions.
  • The credit will be applied via Ulster Rugby Account Manager, where fans can view their account balance.
  • If no action is taken by the 30 June deadline, then Ulster Rugby will gratefully receive the balance.

Individual match ticket holders:

  • Supporters can apply for a full refund of the ticket price (plus fees).
  • To claim this refund, supporters must apply by 5pm on Tuesday 30 June.
  • Supporters have the option to donate the refund amount to the club if they wish.
  • Supporters will receive an email with all necessary details and instructions.
  • If no action is taken by the 30 June deadline, then Ulster Rugby will gratefully receive the balance.

Other tickets and passes:

  • Game Pass holders can apply for a credit of 50% of the original value of their Game Pass.
  • Holders of either a Bar Pass or Car Park Pass can apply for a credit of 20% of the original value of their pass.
  • To claim these credits, supporters must apply by 5pm on Tuesday 30 June.
  • Supporters have the option to donate the credit amount to the club if they wish.
  • Supporters will receive an email with all necessary details and instructions.
  • Credits will be applied via Ulster Rugby Account Manager, where fans can view their account balance.
  • If no action is taken by the 30 June deadline, then Ulster Rugby will gratefully receive the balance.
  • An update for supporters who purchased tickets to the Heineken Champions Cup Quarter-Final v Toulouse or Ireland’s Guinness Six Nations fixture against Italy will be provided once we have received details from Tournament Organisers EPCR, the host club and the IRFU respectively.